Prague, Prague, Czechia Employment

D-ploy is hiring a Technical Support Specialist

About the Role

D-ploy is looking for a Technical Support Specialist to provide technical support for IT tools to end-users and IT project owners. In this role, you will act as a liaison between clients and resolver teams, manage IT platforms, and ensure timely incident and request resolution.

What You'll Do

  • Support IT tools for end-users and IT project owners.
  • Act as liaison between the client and/or appropriate resolver teams.
  • Create and manage IT platforms on behalf of users and resolver teams.
  • Provide initial response to requesters using predetermined processes and SLAs.
  • Perform fault isolation and escalate as required.
  • Use collaboration technologies such as Microsoft Teams and Webcasting.
  • Escalate tickets to other support teams when necessary.
  • Perform on-site incident and request resolution and ticket closure.
  • Report customer feedback and potential product requests.
  • Help create technical documentation and manuals.

Technical Stack

  • Microsoft Teams

Required Skills
Microsoft TeamsTechnical SupportCustomer ServiceTroubleshootingCommunication
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About company
D-ploy

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. They deliver innovative services and solutions to industry-leading clients.

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Job Details
Category other
Posted 2 days ago