D-ploy is looking for a Technical Support Specialist to provide technical support for IT tools to end-users and IT project owners. In this role, you will act as a liaison between clients and resolver teams, manage IT platforms, and ensure timely incident and request resolution.
What You'll Do
- Support IT tools for end-users and IT project owners.
- Act as liaison between the client and/or appropriate resolver teams.
- Create and manage IT platforms on behalf of users and resolver teams.
- Provide initial response to requesters using predetermined processes and SLAs.
- Perform fault isolation and escalate as required.
- Use collaboration technologies such as Microsoft Teams and Webcasting.
- Escalate tickets to other support teams when necessary.
- Perform on-site incident and request resolution and ticket closure.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
Technical Stack
- Microsoft Teams
