Responsibilities
- Deliver in-depth technical support by handling both new and escalated customer inquiries related to software solutions used in radiotherapy environments.
- Act as the primary contact for unresolved or technically challenging issues, ensuring timely and effective resolutions for internal and external users.
- Diagnose and resolve diverse technical problems using phone, email, chat, and remote access tools, adjusting methods based on issue complexity.
- Work closely with engineering, product, and support teams to determine root causes and implement long-term fixes.
- Maintain accurate records of troubleshooting procedures and solutions in the knowledge base for team reference and consistency.
- Create and update user-facing and internal technical documentation, including help articles and user guides.
- Engage in continuous learning to stay current with product changes, new features, and industry advancements.
- Maintain high customer satisfaction through responsive, professional, and compassionate communication.
Benefits
- Competitive compensation package
- Choice of flexible health insurance plans
- Flexible scheduling and remote work availability
- Employer contribution to SEP IRA retirement plan
- Generous paid time off and holiday schedule
- Reimbursement for professional development and certifications
- Supportive, collaborative, and inclusive work environment
Compensation
Competitive salary
Work Arrangement
Hybrid
Team
Collaborative and inclusive team culture
Work Arrangement
Hybrid
Other
- Work hours: 8 AM to 5 PM US Eastern Time.
- Hybrid work option available in Saratoga Springs, NY area.
