Penn State's Huck Institutes of the Life Sciences is hiring a Technical Support Specialist to provide front-line technical support to both in-office and remote employees. This role is an excellent entry point into IT for someone who enjoys problem-solving, learning new technologies, and delivering excellent customer service.

What You'll Do

Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads.
Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely.
Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers, etc.).
Assist with user account setup, password resets, and basic application support.
Document common issues, resolutions, and procedures for inclusion in the company knowledge base.
Escalate complex or unresolved issues to senior technical staff as appropriate.
Track and manage support requests through a ticketing system to ensure timely resolution.
Maintain a high standard of customer service and clear communication with all users.

What We're Looking For

High School Diploma or equivalent required.
Basic working knowledge of Apple macOS and iOS devices.
Fundamental understanding of Wi-Fi and basic networking concepts.
Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
Ability to follow technical instructions and learn new systems quickly.
Strong verbal and written communication skills.
Customer-focused mindset with a helpful, patient approach.
Strong organizational skills and ability to prioritize multiple tasks.
Attention to detail and commitment to accurate documentation.
Dependable, punctual, and able to work independently with minimal supervision.
Ability to pass a 10-panel drug screening.
Ability to pass a criminal background check.

Nice to Have

Prior experience in a technical support, IT help desk, or customer service role is a plus but not required.
Relevant coursework, certifications (e.g., CompTIA ITF+, A+), or hands-on technical projects are a plus.

Technical Stack

Apple macOS, iOS
Microsoft Office (Outlook, Word, Excel, Teams)

Team & Environment

You will report directly to the Technical Services Supervisor. Our culture is grounded in empathy, teamwork, and respect, with a strong commitment to maintaining a healthy work/life balance.

Benefits & Compensation

Compensation: USD22 - USD25 hourly
Medical, dental, and vision coverage through UnitedHealthcare and Guardian
Employer-paid life and disability insurance
401(k) plan with company match
Up to $100 annual reimbursement for fitness, mindfulness, and wellness activities
Access to mental health tools like the Calm Health app
24/7 Employee Assistance Program
Flexible spending accounts
Nationwide fitness programs and virtual care