Turnitin, LLC is hiring a Technical Support Representative, Tier 1 to play a critical role in delivering world-class client support. You will respond to technical and non-technical customer queries and are responsible for ensuring problem resolution and optimal system performance.
What You'll Do
- Proactively support the Turnitin product line via primarily email, and sometimes phone and live chat, ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues and releases.
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
What We're Looking For
- Bachelor’s degree or experience working in a customer support role.
- Fluent spoken and written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more of the following Operating Systems: Windows, Mac, or Linux.
- A good understanding of Microsoft Office products.
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
Nice to Have
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas, or D2L.
- Broad understanding of web technologies and Software as a Service (SaaS).
Benefits & Compensation
- Remote First Culture.
- Health Care Coverage.
- Education Reimbursement.
- Competitive Paid Time Off.
- Self-Care Days.
- National Holidays.
- 2 Founder Days + Juneteenth Observed.
- Paid Volunteer Time.
- Charitable contribution match.
- Monthly Wellness or Home Office Reimbursement.
- Access to Modern Health (mental health platform).
- Parental Leave.
- Retirement Plan with match or contribution.
Work Mode
This position operates in a global work mode.
Turnitin, LLC is an equal opportunity employer committed to a diverse and inclusive workforce.
