About the Role
This position combines technical support and pre-sales responsibilities to assist enterprise clients in deploying and maximizing a cloud-based digital signage platform. The role involves troubleshooting, solution design, and technical consultation throughout the customer lifecycle.
Responsibilities
- Provide technical expertise during sales cycles to support deal progression
- Diagnose and resolve technical issues reported by customers
- Collaborate with sales teams to define technical requirements for client proposals
- Configure and customize SaaS solutions for customer demonstrations
- Deliver product onboarding and technical training to clients
- Document technical processes and customer-specific configurations
- Act as a technical liaison between customers and internal engineering teams
- Troubleshoot integration issues with third-party systems and APIs
- Support the rollout of digital signage deployments across multiple locations
- Respond to customer inquiries via email, chat, and phone within defined SLAs
- Create proof-of-concept setups to validate customer use cases
- Monitor customer health metrics and proactively address technical risks
- Escalate complex software bugs to development teams with detailed reports
- Maintain up-to-date knowledge of platform updates and new features
- Assist in writing technical responses for RFPs and security questionnaires
- Guide customers through firmware and software upgrades
- Optimize system performance based on customer usage patterns
- Ensure compliance with data privacy and security standards in deployments
- Coordinate with support and success teams during customer transitions
- Track and report on support ticket resolution metrics
- Deliver post-implementation technical check-ins
- Advise on best practices for network and hardware setup
- Translate customer needs into technical requirements
- Support multilingual clients across European time zones
- Contribute to knowledge base content for internal and external use
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with home office flexibility and office presence as needed
Team
Part of the EMEA customer success team collaborating with sales, engineering, and product departments
Why Join Us
- Opportunity to shape the technical customer journey in a fast-growing SaaS company
- Work with modern digital signage technology transforming physical spaces
- Collaborative environment that values innovation and customer impact
What We Offer
- Professional development and training programs
- Latest tools and equipment for efficient work
- Health and wellness benefits package
- Team events and company retreats
Available for qualified candidates requiring work authorization
