GigaML is seeking a Technical Support Engineer to join our team. You will be responsible for handling real-time customer issues, triaging production alerts, and maintaining our support systems. This high-responsibility role requires attention to detail, responsiveness, and strong communication to deliver industry-leading support to our global customers.
What You'll Do
- Monitor incoming support tickets and production alerts.
- Diagnose and triage customer issues, escalating to on-call engineers when needed.
- Investigate root causes and help improve resolution documentation.
- Own incident communication and keep customers informed with clear, timely updates.
- Continuously improve monitoring, response workflows, and internal runbooks.
- Partner with engineering and ops to improve system resilience and alerting quality.
What We're Looking For
- 2–3 years of experience in technical support, systems operations, or site reliability.
- Bachelor’s degree in Computer Science or a related technical field.
- Strong problem-solving and communication skills.
- Familiarity with AWS or other cloud infrastructure platforms.
- Comfortable with logs, monitoring dashboards, and basic API tools.
- Highly dependable and able to manage and own real-time incidents independently.
Technical Stack
- AWS
Benefits & Compensation
- Compensation: 20 - 30L INR
Company Culture
- Momentum: Be part of a team that’s achieved validation from both customers and investors.
- Impact: Help us deliver reliable 24x7 support across time zones.
- Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate.
GigaML is an equal opportunity employer.
