Gigmo Solutions is hiring a Technical Support Engineer - Spanish to provide high-quality technical assistance to customers for Microsoft 365 products. You will handle installation, configuration, licensing, and user support through multiple channels.
What You'll Do
- Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone.
- Assist users with Microsoft 365 setup, installation, activation, and licensing issues.
- Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services.
- Support user account management, mailbox setup, and license assignment.
- Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality.
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues.
- Analyze logs and diagnostic data to identify and resolve technical issues.
- Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate complex or unresolved issues to internal Microsoft support teams when required.
- Proactively identify recurring issues and share insights with internal teams to improve service quality.
What We're Looking For
- Experience as a Technical Support Engineer or IT Helpdesk supporting Microsoft 365.
- Strong knowledge of M365 administration, licensing, and troubleshooting.
- Hands-on experience troubleshooting Windows and macOS environments.
- Basic understanding of Azure Active Directory, SSO, and identity concepts.
- Ability to read and analyze system and application logs.
- Excellent Spanish communication skills, both written and verbal.
- Strong customer-handling and problem-solving skills.
- Ability to work independently in a remote environment.
Nice to Have
- Graduate degree or above.
- Experience with Microsoft support processes or concierge services.
- Familiarity with CRM or ticketing tools (Salesforce preferred).
Technical Stack
- Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Word, Excel
- Windows, macOS
- Azure Active Directory
- Salesforce
Team & Environment
You will be joining the Microsoft 365 Concierge Support team.
Work Mode
This is a remote position.
Gigmo Solutions is an equal opportunity employer.
