Gurugram, Haryana, India Remote (Global)

Gigmo Solutions is hiring a Technical Support Engineer - Spanish

About the Role

Gigmo Solutions is hiring a Technical Support Engineer - Spanish to provide high-quality technical assistance to customers for Microsoft 365 products. You will handle installation, configuration, licensing, and user support through multiple channels.

What You'll Do

  • Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone.
  • Assist users with Microsoft 365 setup, installation, activation, and licensing issues.
  • Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services.
  • Support user account management, mailbox setup, and license assignment.
  • Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality.
  • Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues.
  • Analyze logs and diagnostic data to identify and resolve technical issues.
  • Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Escalate complex or unresolved issues to internal Microsoft support teams when required.
  • Proactively identify recurring issues and share insights with internal teams to improve service quality.

What We're Looking For

  • Experience as a Technical Support Engineer or IT Helpdesk supporting Microsoft 365.
  • Strong knowledge of M365 administration, licensing, and troubleshooting.
  • Hands-on experience troubleshooting Windows and macOS environments.
  • Basic understanding of Azure Active Directory, SSO, and identity concepts.
  • Ability to read and analyze system and application logs.
  • Excellent Spanish communication skills, both written and verbal.
  • Strong customer-handling and problem-solving skills.
  • Ability to work independently in a remote environment.

Nice to Have

  • Graduate degree or above.
  • Experience with Microsoft support processes or concierge services.
  • Familiarity with CRM or ticketing tools (Salesforce preferred).

Technical Stack

  • Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Word, Excel
  • Windows, macOS
  • Azure Active Directory
  • Salesforce

Team & Environment

You will be joining the Microsoft 365 Concierge Support team.

Work Mode

This is a remote position.

Gigmo Solutions is an equal opportunity employer.

Required Skills
Microsoft 365OutlookTeamsOneDriveSharePointWordExcelWindowsmacOSAzure Active DirectoryTechnical SupportCustomer ServiceTroubleshootingSpanishCommunication
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About company
Gigmo Solutions

A fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. Microsoft Partner in providing technical support.

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Job Details
Category other
Posted 3 months ago