Motive is hiring a Technical Support Eng- MM/CMRL

Who We Are: Motive empowers operational professionals with advanced technological tools to enhance safety, productivity, and profitability. Our integrated platform provides comprehensive management of drivers, vehicles, equipment, and fleet-related expenses through cutting-edge artificial intelligence, significantly reducing manual workloads and streamlining complex tasks. Serving nearly 100,000 customers across diverse sectors including transportation, construction, energy, manufacturing, agriculture, and more, Motive delivers innovative solutions for enterprises of all sizes. About the Role: As a Senior Technical Support Engineer, you are the primary customer interface—delivering rapid, compassionate, and precise support through multiple communication channels while maintaining a 24/7 operational standard. You'll operate across different domains, minimizing unnecessary transfers, utilizing remote device interventions, and applying precise documentation standards aligned with our unified case management framework and service level agreements. This position suits a service-driven problem solver who thrives in dynamic environments, collaborates effectively across technical teams, and consistently drives exceptional customer satisfaction. What You'll Do: • Provide multi-channel frontline support via phone, email, and chat: triage issues, perform basic troubleshooting, collect diagnostic evidence, document interactions clearly, and escalate strategically • Maintain queue adherence and call handling excellence using established processes • Demonstrate comprehensive technical issue resolution capabilities • Execute remote device actions and system health assessments • Engage escalation pathways professionally, recognizing priority workflows • Meet service level agreement expectations for response times and communication • Contribute to continuous improvement by identifying recurring patterns and sharing actionable insights What We're Looking For: • Cross-domain technical proficiency with case tracking systems • Hands-on complex technical issue resolution skills • Ability to handle urgent customer concerns with complete ownership • Strong system fluency across communication platforms • High-quality customer communication standards • Collaborative cross-functional team approach • Proven change management experience • Learning-oriented and motivated personality • Fluent English communication • Team player with professional demeanor • Preferably Computer Science/Engineering background • API expertise considered advantageous • Hardware and firmware troubleshooting capabilities • Technically comprehensive professional • Flexible on-call rotation availability Creating a diverse and inclusive workplace is core to our values. We are an equal opportunity employer welcoming diverse backgrounds, experiences, abilities, and perspectives. Applicants must be authorized to receive and access technologies controlled under U.S. Export Administration Regulations.