Workday is hiring a Technical Support Delivery Analyst to provide expert support for our Financials and Spend product domains. This role involves balancing a queue of financial support cases, troubleshooting complex issues, and collaborating across teams to deliver solutions. At Workday, our culture is rooted in integrity, empathy, and a shared enthusiasm for making hard work pay off as we shape the future of work.

What You'll Do

Handle a queue of financial support cases, prioritizing issues based on severity and customer impact.
Work through problems, motivate change, and implement effective solutions.
Handle time-critical issues with a focus on resolution.
Build solid, trusting relationships with our customers.
Collaborate with Product Managers, Quality Assurance, and Development to determine solutions or workarounds.
Balance ownership of an existing case load while troubleshooting newly discovered issues.
Maintain your knowledge of new product functionality and compliance changes.
Maintain required certifications and training for the role.
Get involved with initiatives, councils, and projects that inspire your passion for support.
Use your energy, drive, and resourcefulness to encourage, mentor, and coach others throughout the company.
Participate in rostered shifts as part of our 24/7 Global Support program (Support Around the World).

What We're Looking For

3+ years of experience with SaaS Financial Enterprise software (e.g., SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or similar) in a support, implementation, or consulting environment.
Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and of varying technical abilities.
Basic knowledge or previous experience with Object Oriented Programming languages (e.g., Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift, or similar).
Ability to read and analyze application log files.
Basic knowledge of SQL syntax to read existing scripts and queries.
Basic experience with an API client tool (SoapUI, Test Studio, and/or Postman/Bruno).
A strong level of familiarity with financial terminology and business processes relevant to the role.
Bachelor's degree in Finance, Accounting, or a related field, or equivalent work experience.

Nice to Have

Experience building internal and/or external facing documentation (KCS experience a plus).
Previous experience with web service integrations that use SOAP, WSDL, XML.
Previous experience performing in-depth log analysis.
Previous experience with health monitoring tools.
Previous experience using and writing SQL basic queries.