Constructor.io is looking for a Technical Success Manager to act as a trusted advisor and technical partner for our customers. You will bridge the gap between our internal engineering, product teams, and customer outcomes to ensure successful adoption of our product discovery platform.
What You'll Do
- Act as the primary technical lead throughout the customer lifecycle, ensuring timely and successful integration of Constructor's APIs, SDKs, and data pipelines.
- Collaborate with customer engineering and product teams to scope requirements, design implementation plans, troubleshoot issues, and ensure long-term technical success.
- Proactively identify and resolve blockers across data ingestion, tagging, event instrumentation, and API performance to ensure successful customer launches.
- Serve as a subject matter expert for Constructor’s technical architecture, advising customers on optimal platform use within their environment.
- Translate customer needs into actionable internal requests, partnering closely with product and engineering teams to prioritize work that drives customer outcomes.
- Create reusable technical documentation, guides, and tooling to support scalable onboarding and support efforts.
- Collaborate with Customer Success Managers, Sales, and Solutions teams to ensure a unified strategy across technical and business stakeholders.
- Continuously improve internal processes and playbooks to reduce friction and accelerate time-to-value for customers.
- Represent the voice of the customer internally, championing feedback and advocating for roadmap investments that drive impact.
What We're Looking For
- 6+ years of professional experience in technical roles with a combination of engineering, implementation, technical account management, and/or technical customer success.
- Hands-on experience integrating APIs, working with SDKs, debugging logs, and collaborating directly with developers and data teams.
- Excellent communication skills, being able to translate technical complexity into simple, actionable guidance for both technical and non-technical audiences.
- Experience working with enterprise customers and navigating multiple stakeholders and priorities.
- Ability to manage customer expectations, solve problems under pressure, and drive alignment across internal and external teams.
- Track record of building processes, documentation, or tooling that improves team efficiency and customer outcomes.
- Strong desire to learn quickly, adapt, and innovate in a fast-paced, high-growth environment.
- Experience working with open source libraries, JavaScript web application development and integration patterns.
Nice to Have
- Familiarity with A/B testing.
- Understanding of server side and client side contexts.
- Understanding of network request routing / HTTP.
Technical Stack
- APIs
- SDKs
- JavaScript
- Open source libraries
Team & Environment
You will bridge the gap between internal engineering, product, and customer outcomes. You'll collaborate closely with Customer Success Managers, Sales, and Solutions teams.
Benefits & Compensation
- Unlimited vacation time (strongly encouraged to take at least 3 weeks per year)
- Competitive compensation package including stock options
- Fully remote team - choose where you live
- Work from home stipend
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
- Company sponsored US health coverage (100% paid for employee)
Work Mode
This is a global, fully remote position.
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
