CloudFactory is seeking a Technical Solutions Engineer to serve as a technical authority at the intersection of software engineering and customer success. In this role, you will focus on resolving complex customer challenges, debugging production issues, designing integrations, and acting as a key liaison between customers and our core engineering teams.
What You'll Do
- Troubleshoot and resolve advanced technical issues by analyzing source code, logs, stack traces, and system behavior.
- Provide code-level support, including scripting, minor bug fixes, and building internal automation tools.
- Guide customers through solution architecture, cloud deployments, and API integrations within their existing technology stack.
- Act as a trusted technical advisor for customers, translating complex technical concepts into clear, actionable guidance.
- Create and maintain developer documentation, knowledge base content, and sample code to enable self-service.
- Partner with product and engineering teams by submitting high-quality bug reports, sharing customer feedback, and participating in beta testing of new features.
What We're Looking For
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
- Proficiency in at least one programming language such as Python, Java, JavaScript/TypeScript, Go, or C++.
- Demonstrated experience troubleshooting complex systems using tools such as logs, SQL queries, browser developer tools, and network analyzers.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
- Customer-focused mindset with a high degree of empathy and problem-solving orientation.
Nice to Have
- Hands-on experience with cloud platforms (AWS, Google Cloud, Azure) and container technologies (Docker, Kubernetes).
- Strong SQL skills and familiarity with relational database schemas.
- Solid understanding of web technologies, including HTTP/HTTPS, REST APIs, JSON, and authentication mechanisms like OAuth and SAML.
- 2+ years of experience in a related role such as Technical Solutions Engineer, DevOps Engineer, Software Engineer, or Tier 3 Support.
Technical Stack
- Languages: Python, JavaScript, Java, SQL
- Systems: Linux
- Cloud & Infrastructure: AWS/GCP, Docker, Kubernetes, Terraform
- Monitoring: Datadog, Splunk, Grafana, Prometheus
- Tools: Jira, Salesforce Service Cloud, Zendesk, Slack
CloudFactory is a mission-driven company focused on creating economic and social impact. We are people-centric, caring deeply about our team’s growth, well-being, and sense of belonging. We embrace innovation and change, finding better ways to do things together. We are globally connected, fostering collaboration between diverse cultures and perspectives.
