Pure Storage is looking for a Technical Services Engineer - Portworx to act as the critical link between our customers’ complex cloud-native ambitions and the seamless performance of the Portworx platform. You will ensure the success of large-scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity.

What You'll Do

Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows.
Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages.
Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption.
Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.

What We're Looking For

Bachelor's Degree in a technical field and/or related technical experience.
Minimum 2-4 years of experience in customer-facing, technical support work or Site Reliability Engineering.
Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud).
Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes.
In-office presence: expected to work from the North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.

Technical Stack

Kubernetes
OpenShift
VMware Tanzu
AWS
Azure
IBM Cloud

Team & Environment

Collaborate closely with Engineering and Product teams.

Benefits & Compensation

Compensation: $122,000-$183,000 USD + equity (May be eligible for equity)
Innovation culture celebrating critical thinking and trailblazing
Growth opportunities and space to contribute to something meaningful
Team-oriented environment
Flexible time off
Wellness resources
Company-sponsored team events

Work Mode

This role is onsite in North Carolina.

Pure Storage is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.