Imagine Everything | Hexion is seeking a Technical Service Representative to join our team and provide expert support to our commercial customers within the wood products manufacturing industry. This role acts as a key interface between our internal technical team and external customers, ensuring product performance aligns with expectations and standards.
What You'll Do
- Serve as a primary technical contact for commercial customers, building strong working relationships.
- Collaborate with sales and product teams to understand customer requirements and align product solutions.
- Evaluate customer needs and recommend or coordinate modifications to existing products.
- Work with R&D and production teams to develop and validate customized formulations.
- Respond to customer quality concerns and lead investigations with quality assurance and production.
- Provide detailed reports and corrective action plans to customers where necessary.
- Plan, coordinate, and support customer product trials, ensuring accurate testing and documentation.
- Provide on-site or remote technical support during trials to ensure performance and compliance.
- Review and approve customer recipes and rework requests in line with internal standards.
- Maintain accurate records of approvals, specifications, and technical communications.
- Gather customer feedback to inform product development and continuous improvement.
- Support internal training and knowledge sharing based on customer experience.
What We're Looking For
- Bachelor's degree in Chemistry, Chemical Engineering, or a related technical field.
- 5 years of experience in a technical support role within chemical manufacturing or a related industry.
- Strong understanding of chemical formulations, manufacturing processes, and quality systems.
- Experience with customer-facing technical roles including trials, audits, and technical negotiations.
- Excellent communication, problem-solving, and project management skills.
- Willingness to travel to customer sites as needed (up to 60% of the time).
Nice to Have
- Knowledge of regulatory compliance requirements (e.g., REACH, ISO).
- Experience with CRM or technical support ticketing systems.
- Lean Six Sigma or similar continuous improvement training.
Team & Environment
We push boundaries, rethink possibilities, and create real impact. We cultivate an inclusive culture of growth, collaboration, and accountability. We invest in innovation, sustainability, and continuous development, with an unwavering commitment to safety, partnership, belonging, and impact.
Work Mode
This role is onsite.
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a qualified individual with a disability or any other characteristic protected by law.
