Stripe is hiring a Technical Program Manager to join our Solutions team. Our mission is to increase the GDP of the internet. In this role, you will be responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You will apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that improve the experience for employees, managers, candidates, and internal teams.
What You'll Do
- Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver.
- Partner with stakeholders to set a multi-quarter roadmap for changes and enhancements they intend to see in their technology stack.
- Enable your stakeholders to succeed at delivering on their solutions roadmap by driving discovery, planning, and developing systems solutions across our infrastructure.
- Be a product leader by connecting with and deeply understanding Stripes needs that enable an exceptional Employee Experience.
- Conduct third party vendor analysis and make build or buy recommendations to stakeholders that are based on industry expertise and ROI.
- Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and to build solutions that deliver the intended employee experience.
- Create and present content related to projects, facilitate working sessions, and communicate a compelling product strategy with stakeholders.
- Leverage data and storytelling to support decision-making, escalate risks, define ROI of requested solutions and monitor adoption of solutions.
- Leverage KPI's and user feedback to evaluate solutions and influence solution roadmap priorities.
What We're Looking For
- 5+ years of experience in product development, technical program management, internal systems design, HR or Business Analysis.
- AI/LLM fluency, including practical experience using LLM-based tools.
- Experience working in high-growth and/or technology companies.
- Ability to understand and map out system agnostic business requirements and support their translation to tech.
- Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels.
- Experience working with complex, interconnected systems.
- Acute business acumen and understanding of organizational issues and challenges.
- A demonstrated ability to operate effectively in ambiguous, dynamic, high velocity situations.
- Expertise in managing and drawing insights from data, while navigating complexity and building new processes.
Nice to Have
- Bachelor’s degree in business administration, human resources, technology or a related field.
- Experience working in a software engineering team or organization.
- Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).
Team & Environment
Stripe’s People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace and more.
