The Browser Company is hiring a Technical Product Specialist, MacOS

The Browser Company is looking for a Technical Product Specialist, MacOS to help deliver a seamless, high-quality experience for members. Your expertise in troubleshooting desktop applications and collaborating with engineers will directly contribute to making the browser more stable and delightful.

What You'll Do

• Lead technical issue triage, moving issues from 'speculative' to 'real' and partner with engineers to resolve urgent tickets and incidents.
• Write clear, actionable bug reports with thorough repro steps to accelerate engineering resolution.
• Test pre-release features to ensure quality and escalate any launch-blocking problems.
• Drive high-priority issues to resolution through strong collaboration with Membership, Engineering, and QA.
• Continuously improve internal processes for faster, smoother issue resolution.
• Share thought processes, knowledge and experience with the Membership team.
• Provide technical insights and support for escalated cases, leveraging coding and browser technology knowledge.

What We're Looking For

• 4+ years in a technical support or product specialist role, focused on MacOS and troubleshooting desktop applications.
• Strong understanding of software development processes.
• Proven ability to triage, investigate, escalate, and resolve technical issues, working closely with engineering, QA, and support teams.
• Expert troubleshooter, skilled at diagnosing complex technical issues and technically curious when investigating bugs/regressions.
• Experience analyzing system logs, console logs, crash dumps and performance metrics to identify and resolve issues.
• Pragmatic, motivated by nebulous problems, and excited to work in a startup environment with quick product validation cycles.
• Must have 4+ hours of overlap time with team members in Eastern Time Zone.

Nice to Have

• Coding/scripting experience.
• Familiarity with tools like Zendesk, Slack, Linear, Datadog, Postman, Github, Notion, Sentry or Charles Proxy.

Team & Environment

You will be working closely with the Membership, Engineering, and QA teams within a company of close to 100 people (and growing!).

Benefits & Compensation

• $90,000-$130,000 + equity: Flexible compensation model with ability to choose cash-to-equity ratio.
• Comprehensive benefits package with employee medical, dental, and vision - we cover 100% of premiums for employees, and up to 95% for dependents.
• 401k plan.
• Flexible vacation policy - on average, our team members take between 15-20 vacation days a year, plus federal holidays.
• 12 weeks of paid parental leave.
• $1,500 USD home office stipend.
• Employees based in the US also receive additional services like free annual memberships to One Medical (where available), Talkspace, Teladoc, and HealthAdvocate.

Work Mode

Remote-friendly working environment - our core working hours are 11 AM-2 PM Eastern Time Monday-Friday. Open to candidates in North American time zones. An optional office is available in Brooklyn, New York.

Building a diverse team of people from different backgrounds and experiences is crucial to our mission. We strongly support diversity and encourage people from all backgrounds to apply.