Concentrix is hiring a Technical Product Customer Service Representative to work remotely. You will deliver expert customer experiences by resolving technical inquiries related to client products and services.

What You'll Do

Work from home and engage with customers through inbound and outbound calls and/or online channels.
Deliver exceptional customer service and technical support by resolving routine inquiries and issues.
Manage the Tech Pod Task Queue in Compass, supporting other agents with complex customer questions.
Occasionally travel to the client’s site with prior communication.
Perform daily Customer Care Case review to identify and research trending issues for escalation.
Input issues into the Customer Care Issue Tracker and maintain it.
Create and prepare materials for Technical Issue Alignment Calls and presentations to the Control Tower.
Handle Multiple Model Lines of Field Early Warranty (FEW) calls.

What We're Looking For

High School diploma or GED equivalent.
Must be located near Auburn Hills, Michigan, USA.
Understanding of automotive functionality and repair knowledge.
Understanding of Radios, Instrument Panel Clusters, and their functional integration with the vehicle.
Understanding of Automotive Electrical Systems.
Understanding of different Electric & Hybrid Vehicles.
Strong communication, listening, and reasoning skills; works well in a team.
Ability to create and maintain Excel files and reports and present to individuals and teams.
Ability to create and maintain PowerPoint decks and present to individuals and teams.
Ability to interact with and present to co-workers and multiple levels of management.

Team & Environment

Join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well-being.

Benefits & Compensation

The base salary range for this position is $19 per hour (pay rate will not be below the applicable minimum wage).
Medical, dental, and vision insurance.
Comprehensive employee assistance program (EAP).
401(k) retirement plan.
Paid time off and holidays.
Paid training days, paid training, and performance-based incentives.
Lucrative employee referral bonus opportunities.
Company networking and leadership opportunities with organized groups (e.g., Professional Women, Black Professionals, LGBTQ+ Pride).
Registered Retirement Savings Plan.
Health and wellness programs.
Mentorship programs.
Programs and events that support diversity, equity, inclusion, global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, and more.