Responsibilities
- Serve as a Subject Matter Expert (SME) on the product
- Assist in event planning and resource allocation, keeping key stakeholders informed about support requirements to reduce risk and ensure success
- Advise internal and customer teams on operational employment and best practices
- Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution
- Support military aviation and customer support projects by executing flight operations, conducting field maintenance, providing customer field support and training
- Communicate field issue status to internal and customer teams, keeping them informed
- Support the development and implementation of comprehensive operational and logistical plans for feature updates on the overall system
- Incident response root-cause analyses (RCAs) for air systems in the field
- Conduct post-incident reviews and implement preventive measures
- Maintain up-to-date documentation
Requirements
- 3+ years of experience of strong problem solving in unstructured environments at the interface of hardware, software, and networking
- Strong mechanical aptitude to troubleshoot and repair critical site product components and infrastructure
- Demonstrated understanding of flight operations, aircraft systems, and sensors
- Willingness to work with energetic material (warheads)
- Strong problem-solving skills and the ability to work independently or collaboratively in a team
- Willingness to travel up to 80%, including to hazard zones
- Eligibility to obtain and maintain a U.S. Top Secret/Secret security clearance
Nice to Have
- Degree in aerospace engineering, computer science, mechanical engineering, or related field
- Experience with weapon systems for manned aircraft, UAS, or missiles
- Experience with munitions live fire testing or munitions handling
- Experience with VTOL quad copter air systems
- Demonstrated coding experience in Linux or similar programming languages
- Background in military deployments with Special Operations Forces, or to hazard zones
Work Arrangement
On-site
Team
Structure: The TRS team develops small aerial drones (Group 1-3) and associated equipment. Works closely with specialized teams to solve complex customer challenges. The Technical Operations team bridges product engineering and deployed operations.
Additional Information
- Willingness to travel up to 80%, including to hazard zones
- Eligibility to obtain and maintain a U.S. Top Secret/Secret security clearance
- Willingness to work with energetic material (warheads)
- Position based in Costa Mesa, CA
- Not eligible for remote or hybrid work
