PostHog is looking for a Technical Onboarding Specialist based in San Francisco. We are an open-source company building a huge community around a free-for-life product and striving to become the most transparent company ever. You will play a critical role by working with users at the very start of their PostHog journey, combining technical expertise with customer relationship skills to make them successful.
What You'll Do
- Perform health checks on the implementation of customers who are about to pay their first bill.
- Make contact with these customers to get them set up for success, ensuring they see value from their subscription from the start.
- Present an adoption pathway to customers, educating them on the benefits of additional products they may not yet be using.
- Find and implement opportunities for automation in this role.
- Work with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.
What We're Looking For
- Ability to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse.
- Strong customer focus with a drive to remove any blockers to users using PostHog effectively.
- Commercially-minded approach, thinking about how to grow and retain revenue.
- Skill in finding creative ways to engage with customers who may never have spoken with us before.
- Experience onboarding customers to a technical product and helping them use it in a meaningful way.
- You must be located in San Francisco for consideration.
Nice to Have
- Experience working with similar technologies, such as developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
- Background in a pre-sales, technical account manager, or support-type role, bringing both technical expertise and commercial acumen.
Technical Stack
- PostHog platform
- Feature Flags
- Data Warehouse
Team & Environment
You'll be part of the Onboarding team, reporting to Magda. At PostHog, we work autonomously and focus on maximizing impact; we don’t tell anyone what to do. We are all about acting fast, innovating, iterating, and solving big problems.
Work Mode
This role requires working locally in San Francisco.
PostHog is an equal opportunity employer.
