Responsibilities
- Manage the day-to-day workload of the Spain-based engineers, ensuring a balanced distribution of tickets (ITSM) and development tasks (SDLC)
- Provide regular coaching, technical guidance, and constructive performance feedback to team members
- Identify and support opportunities for professional growth and upskilling of team members
- Lead the technical onboarding for new engineers joining the Spain team, ensuring they get up to speed quickly and effectively
- Serve as the first point of contact for technical and process-related escalations within the team, actively helping to troubleshoot and remove impediments
- Uphold and enforce engineering best practices
- Conduct final reviews of technical solutions and pull requests to ensure they are robust, scalable, and well-documented
- Own the team's performance against contractual SLAs for incident resolution (e.g., DQS, JCS)
- Oversee the triage and resolution of production incidents, ensuring timely and effective responses
- Proactively monitor the team's operational KPIs (MTTR, RCA Rate, Recurring Incidents)
- Drive continuous improvement by identifying trends, promoting root cause analysis (RCA), and collaborating with the ITIL Analyst to enhance runbooks and processes
- Ensure the team's work is aligned with the sprint goals and program priorities, proactively identifying and mitigating risks to delivery timelines
- Work in lockstep with the Mexico Nearshore Lead to ensure consistency in processes, standards, and operational rhythms across both nearshore teams
- Provide clear and concise updates on team performance, delivery status, and any blocking issues to the Delivery Director
- Represent the team in key operational and governance meetings (e.g., Daily Standup, Problem Management, Change Advisory Board), providing data-driven insights
Work Arrangement
Remote (Country)
Team
Structure: Spain-based data engineering team, aligned with Mexico Nearshore Lead
