Responsibilities
- Collaborating with clients from early-stage ideation through to planning for production.
- Contributing energy, ideas, and opinions on solving the hard problems we face in our industry today.
- Setting the cadence of the team’s communication, collaboration, and culture.
- Supporting the personalized individual development plan for each team member.
- Coaching SE colleagues in Switzerland to excel across the sales and technical disciplines necessary to support a successful team.
- Working closely with Enterprise prospects and customers by shadowing and improving your team’s technical expertise to help develop good practice and ensure a high standard of customer success.
- Being responsible for the hiring, on-boarding, enablement, and technical pre-sales performance of Solutions Engineers within your charge.
- Working closely with cross-functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
- Seeking out and advising your team on how to create scalable solutions for your customer’s needs.
- Cultivating cross SE team/office coordination, keep us all connected as one team.
- Facilitating knowledge transfer between SE teams.
- Ensuring the team learns from the great ideas of single team members.
- Ensuring mistakes are not repeated within the team.
- Developing strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc).
- Maintaining strong communication with Account Executives and Customer Success leads.
- Keeping the pulse of the team: who is happy, productive, performing.
- Knowing each member’s strengths and how they would each like to develop.
- Exemplifying and cultivating positive culture traits.
- Providing support and confidence to team members.
- Cultivating a very open communication environment.
- Maintaining a culture of independence amongst team members while offering advice to team members on how to improve.
Requirements
- Minimum of 3 years in a prior leadership role, with minimum of 10-years related industry experience.
- Demonstrable experience in coaching, leadership skills, or team management.
- Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios.
- Proven track record of successfully partnering with account executives and customer success teams to deliver solutions to customers.
- Proven track record in technical pre-sales domain.
- Proven knowledge of the enterprise market in Switzerland.
Team
Structure: The Solutions Engineering team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering.
Additional Information
- This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
- Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
