Responsibilities
- Collaborating with customers to understand their technical integration needs and goals.
- Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries.
- Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.
- Acting as a liaison between customers and other technical resources to ensure a smooth integration process.
- Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health.
- Maintaining up-to-date knowledge of our products and services to effectively address customer questions.
- Documenting customer interactions, common issues, and solutions to improve support processes.
- Contributing to and assisting in maintaining integration documentation and resources for customers and teammates.
Requirements
- Proven experience in customer support or technical support roles.
- Strong knowledge of web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical audiences.
- Detail-oriented with a commitment to delivering exceptional customer support.
- Problem-solving skills and a proactive approach to issue resolution.
Nice to Have
- Experience working with open source libraries, JavaScript web application development and integration patterns.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
Benefits
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- Fully remote team - choose where you live
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact
- Regular team offsites to connect and collaborate
Work Arrangement
Remote (Worldwide)
Team
Team size: Engineering is by far our largest department. Structure: Work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers
Additional Information
- Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time)
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
