Constructor is looking for a Technical Integration Specialist to improve the ecommerce experience for hundreds of millions of users. In this remote role supporting the APAC and AMER regions, you will provide first-level technical support to ecommerce companies as they integrate their websites and mobile applications with Constructor's platform.
What You'll Do
- Collaborate with customers to understand their technical integration needs and assist them through the onboarding and integration process.
- Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Help resolve technical challenges and integration issues alongside Customer Success teams.
- Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Document customer interactions, common issues, and solutions to improve integration documentation and customer onboarding.
What We're Looking For
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Able to support customers and team members between 1pm and 8pm PST (UTC-7).
Nice to Have
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
- Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Technical Stack
- REST-based web services and APIs
- JSON, CSV
- JavaScript
- Postman
- Browser developer tools
Team & Environment
You will work alongside Customer Success teams to support our customers.
Benefits & Compensation
- Compensation: $80k–$110k USD, depending on knowledge, skills, experience, and interview results + equity in the form of stock options.
- Work with smart and empathetic people who will help you grow and make a meaningful impact.
- Regular team offsite events to connect and collaborate.
- Fully remote team - choose where you live.
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- Work from home stipend to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
Work Mode
This is a fully remote position. Candidates must be located in the APAC or AMER regions.
At Constructor we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
