Constructor is hiring a Technical Integration Specialist to provide first-level technical support to ecommerce companies integrating their websites and mobile applications with our AI platform. In this role, you will directly improve the ecommerce experience for hundreds of millions of users by assisting customers through the technical integration process.
What You'll Do
- Collaborate with customers to understand their technical integration needs and assist them through the integration process.
- Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Help resolve technical challenges and integration issues alongside Customer Success teams.
- Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Document customer interactions, common issues, and solutions to improve integration documentation and customer onboarding.
What We're Looking For
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Ability to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).
Nice to Have
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
- Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Technical Stack
- REST APIs, JSON, CSV, JavaScript, Postman, Browser developer tools
Benefits & Compensation
- Compensation: $80k-$120k USD
- Work with smart and empathetic people who will help you grow and make a meaningful impact.
- Regular team offsite events to connect and collaborate.
- Fully remote team - choose where you live.
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- Work from home stipend to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Maternity & Paternity leave for qualified employees.
Work Mode
This is a fully remote position open to candidates in the AMER region.
Constructor is committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
