Datadog is hiring a Technical Escalations Engineer. In this role, you will operate at the heart of our ecosystem, tackling the most challenging technical problems at the intersection of our Technical Solutions, Engineering, Product teams, and customers. You will directly impact client and platform success by driving solutions and shaping product evolution.
What You'll Do
- Develop deep technical expertise and become the go-to authority in your domain as the product evolves.
- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges with urgency and precision.
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team.
- Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the platform.
What We're Looking For
- A self-driven problem solver with an obsession for excellence and continuous learning.
- A strategic thinker who defaults to a client-centric approach and proactively identifies opportunities to enhance customer experience.
- An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions.
- A customer advocate, experienced in high-stakes technical support or solutions engineering.
- A collaborator and mentor, who enjoys sharing knowledge and raising the technical bar for the team.
Nice to Have
- Computer Science or Engineering majors.
- Experience in using Zendesk, Jira, Confluence, or similar software.
Benefits & Compensation
- Compensation range: $104,000—$151,000 USD + equity: New hire stock equity (RSUs).
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product and space.
- Best in breed onboarding.
- Internal mentor and buddy program cross-departmentally.
- Friendly and inclusive workplace culture.
Work Mode
This position operates on a hybrid schedule. We place value in our office culture for the relationships, collaboration, and creativity it fosters.
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
