Hawaiian Electric is looking for a Technical Engineer to join our Telecommunications - Operations Department. In this role, you will provide engineering-level technical support for installing, operating, and maintaining Communications, Energy Management Systems (EMS), and computer/electronic equipment, ensuring reliability for our community.
What You'll Do
- Provide engineering-level support for the installation and maintenance of communications equipment, including on-site field work.
- Consult, design, architect, and implement solutions for Telecom integration with the NOSC, primarily using SolarWinds with ServiceNow.
- Conduct investigations and work with field personnel, contractors, or vendors to resolve equipment problems. Supervise bargaining employees as required.
- Assure the proper integration of new equipment into the system, including developing training, procedures, and job aids.
- Prepare and submit studies and engineering requests to resolve problem areas identified through maintenance and test reports.
- Establish and update technical documentation for preventive maintenance programs with an emphasis on personnel safety.
- Maintain a working database of circuit layout records (CLRs) in accordance with Telecom Engineering standards, utilizing NetTerrain or a similar online storage source.
- Assist the Supervisor with administrative duties such as budget, reports, and training. Substitute for the Communications Supervisor when needed.
- Provide technical support for the installation, operation, and maintenance of the Energy Management System (EMS) and other computer/electronic equipment.
- Run diagnostic routines and analyze system malfunctions on a wide range of EMS equipment.
- Recommend and implement equipment modifications. Compile performance data and perform failure analysis.
- Develop and review test, troubleshooting, alignment, and calibration procedures.
- Develop diagnostics and implement hardware test equipment for digital printed circuit boards.
- Coordinate work with other divisions, departments, customers, and manufacturers. Assist engineering departments in special projects.
- Keep abreast of new technological advancements and apply new technology into the existing EMS and Communication structure.
- Participate in Company emergency response activities as assigned.
What We're Looking For
- Thorough working knowledge of digital logic, electronics, electrical engineering fundamentals, and microprocessor-based technology, normally acquired through college-level courses or equivalent experience.
- Working knowledge of communications systems fundamentals and computer operating system firmware.
- Strong computer skills including Microsoft Office, Windows Server, Windows Active Directory, Linux, VM Ware, TCP/IP, OSPF, BGP, ASA Firewalls, Nokia SR OS, and Cisco XR and XE operating systems.
- Working knowledge of SolarWinds and ServiceNow for developing physical and logical network topologies.
Nice to Have
- Working knowledge of LAN, MPLS, wireless communication equipment, PLTE, Microwave, antennas, transfer/trip teleprotection circuits, and analog/digital radio, microwave, and fiberoptic technology.
- Current Cisco certification and Nokia Network Routing Specialist (NRS) certifications.
- FCC License.
Technical Stack
- Monitoring & ITSM: SolarWinds, ServiceNow
- Documentation: NetTerrain
- Productivity: Microsoft Office
- Infrastructure & OS: Windows Server, Windows Active Directory, Linux, VM Ware
- Networking: TCP/IP, OSPF, BGP, ASA Firewalls
- Network OS: Nokia SR OS, Cisco XR, Cisco XE
Team & Environment
This role is part of the Telecommunications - Operations Department within the larger Telecommunications Division at Hawaiian Electric.
Work Mode
This is an onsite position.
Hawaiian Electric is an equal opportunity employer committed to integrity, excellence, teamwork, environmental stewardship, and community.
