Presidio is hiring a Technical Engagement Manager to lead strategic technical engagements and manage client relationships for a portfolio of named accounts. This role acts as architect, delivery lead, and QA reviewer, driving both tactical wins and long-term success through the implementation of transformative IT solutions.
What You'll Do
- Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives.
- Own end-to-end technical delivery responsibilities, including achieving and continuously improving quality and time-to-market metrics.
- Maintain primary ownership of customer satisfaction for named customer engagements.
- Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome.
- Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver tactical wins and lay the foundation for longer-term success.
- Lead and deliver workshops for IT initiatives and technology strategy sessions for customers, engaging C-level leaders, architects, business stakeholders, and engineering teams.
- Proactively ensure technology decisions, investments, and capabilities map to business outcomes.
- Proactively seek opportunities to translate business requirements to technical requirements and vice versa.
- Take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success.
- Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success.
- Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor.
- Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities.
- Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs.
- Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements.
- Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices.
- Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives.
- Work side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.
What We're Looking For
- A minimum of 10+ years of experience as an architect or technology program lead delivering migration, transformation programs, or modernization projects on-prem and in the Cloud.
- 5+ years of experience with VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite, etc.).
- Experience in consultative delivery of large-scale business & technology transformation programs, working directly with senior client leaders.
- Consulting firm experience.
- Experience in applying proven consulting methodologies to assess a client’s current state, design a target state, conduct a gap analysis, and define a roadmap to get from the current state to the target state across people, processes, and technology.
- Desire to build business capability canvases, or equivalent, and map business outcomes to technology capabilities and cloud investments.
- Desire to build business cases, with a preference for cloud business cases as part of a client’s cloud journey or digital transformation.
- Strong experience and passion for designing/implementing at least one of the following domains: Strong knowledge in at least one of the cloud platforms like AWS, Azure, or GCP.
- Can hold intelligent conversations with clients about the virtues of various cloud providers.
- Excellent client-facing communication skills, both written and oral, along with strong listening, interpersonal, and relationship-building skills.
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
- Experience mentoring and executing Agile best practices.
- Demonstrated experience of working successfully with SW development teams, onshore and offshore.
- Demonstrable skills across project development methodologies (Agile, SCRUM, Kanban, Waterfall).
- Strong facilitation skills and experience leading workshops.
- Experience with Cloud / Azure / Microsoft O365 suite of tools.
- Outstanding overall communication, presentation, and leadership skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
- Excellent organizational and time management skills.
- Sharp analytical, critical thinking, and problem-solving skills with keen attention to detail.
- Creative thinker with a vision.
Nice to Have
- 6+ years in technology consulting, preferably at one of the Big Four.
- A genuine passion for delivering quality products that meet customer needs.
- Strong thought leadership, team building, motivational and customer service skills.
- Recognized as a technical thought leader in building modern cloud infrastructure.
- Ability to effectively prioritize and execute tasks while under pressure.
- Highly self-motivated and directed, a self-starter.
- Ability to learn quickly, adapt to change, and have ownership of learning new tools as applicable to help in the requirements gathering, refinement, and management process.
- Experience working in a team-oriented, collaborative environment.
- Works as a team player, willing to perform other tasks to help the team, even if not part of their defined role and responsibilities.
- Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our customers and our company.
- A desire to learn modern technologies, methodologies, and solutions and understand our customers' business objectives and needs.
- Put people before technology. Ask great questions. Always think ahead. Turn data into useful information—passion to deliver results and exceed expectations.
Technical Stack
- VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite)
- Cloud platforms (AWS, Azure, GCP)
- Cloud / Azure / Microsoft O365 suite of tools
Team & Environment
You will lead multi-disciplinary and multi-cultural teams, partnering closely with Presidio delivery teams and the customer’s organization.
Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
