Responsibilities
- Develop a comprehensive strategic plan to support the growth and development of SGS consultant services in NAM for Pharmaceutical and its supply chains sector
- Define and execute the roadmap to convert strategy into action with key milestones to drive business expansion
- Participate in marketing-led exercises to demonstrate thought leadership and market penetration.
- Provide Technical Support to sales team, assisting with proposal writing and sales presentation and marketing team
- Assist VP in the development and implementation of comprehensive strategic and tactical plans for pharmaceutical sector
- Determine the resource requirements (technical, commercial, and operational) to grow the business. Support the recruitment of consultants/ experts to support the growth
- Ensure the technical operation and resources are equipped the delivery against key milestones and in accordance to customer KPIs and expectations.
- Work closely with the Global team to translate global initiatives in the NAM market.
- Identify skill gaps and lead the training and mentoring of existing resource to upskill and support the recruitment of new technical or supporting resource.
- Expand the service offering beyond consultant Services and seek opportunities to broaden the Business Enhancement capability into key areas such as Performance Assessments, Supply Chain Risk Management, Training.
- Maintain competence and consultant credentials for agreed schemes by taking additional and/or refresher course(s), as necessary.
- Partners with the Sales and Marketing teams to define and implement go-to-market strategies, SWOT analysis, competition, market segmentation and to help to develop a robust project pipeline across multiple market segments. Provide technical advice to sales, marketing, operations, and management as required.
- Coordinate with the Key Account Specialists (KAS’s) and other operational functions to ensure projects are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.
- Perform consultant services as needed.
- Observation/witness consultants as a part of SGS continuous qualification process.
- Ensure the consultants/experts adheres to SGS global/local Procedures and closely follows specific procedures in line with internal and scheme owner requirements.
- Support and respond to client inquiries on all technical matters regarding pharmaceutical consultants, helping to identify root causes and solutions.
- Development of the systems, process, and procedures to effectively deliver the service. Proactively identifies opportunities to improve efficiencies
- Collaborate closely with the other business sectors and functional areas Directors to ensure an effective management of resources: client base, technical resources, and reputation in the marketplace to aggressively grow the business.
- Establish a winning collaborative culture that embraces change, risk taking, and innovative thinking.
- Maintain and develop knowledge and understanding of certification services, standards, regulatory requirements, and client expectations
- Adheres to internal standards, policies and procedures
- Performs other duties as assigned.
