BT is looking for a Technical Delivery Manager to maintain and deliver estates that enable Operations. You will bring together the best networks and technology with the expertise of people to create new possibilities and develop special services, all within a security-focused team dedicated to protecting connections.
What You'll Do
- Maintain and deliver estates to enable Operations.
- Bring together networks, technology, and people expertise to create new possibilities and develop special services.
- Utilise expert skills from BT engineers and staff for successful project delivery.
- Engage with key customers to improve customer experience by delivering repair, provision, and service availability performance with a focus on continuous improvement.
- Manage escalations and work allocation while co-ordinating project delivery alongside the wider project team and other technical leads.
- Take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service operations.
- Help develop and support the pipeline of new projects and understand the impact on the workforce.
What We're Looking For
- Experience working on a range of projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skills.
- Ability to resolve complex problems, demonstrating strong leadership capability and the ability to motivate high performing teams.
- An experienced delivery agent, with specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products.
- Significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes.
- A high level of understanding of contractual commitments around delivery timescales and contractual obligations.
- Essential Skills: Customer Service, Continuous Improvement, Health & Safety, Network Delivery, Issue Resolution, Network Security, Stakeholder Management, Network Testing, Network Configuration, Customer Relationship Management, Network Integration, Network Implementation, Network Design, Incident Management, Event Planning, Talent Management, Decision Making, Growth Mindset, Performance Management, Inclusive Leadership.
Nice to Have
- A good understanding of PRINCE2 functions.
Team & Environment
You will join a specialist security team which is a trusted partner to governments worldwide, delivering vital work at scale with real breadth and impact.
Benefits & Compensation
- Competitive salary
- 10% on target bonus (Depending on country)
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- On-call allowance (Depending on role requirements)
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Work Mode
This is an onsite position based in either Ipswich or Glasgow.
BT uses the power of communication to make a better world. We are an equal opportunity employer.
