MSX International is hiring a Technical Delegate to provide on-site and remote technical support across Europe. In this field-based role, you will accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks to deliver first-time-right fixes.
What You'll Do
- Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
- Use OEM diagnostic tools to perform guided diagnostics, software updates, reprogramming, and parameterization.
- Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
- Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
- Contribute to the Technical Assistance process, ensuring compliance with KPIs and service levels.
- Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
- Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
- Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
- Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.
What We're Looking For
- Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
- Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
- Strong theoretical and practical understanding of modern automotive systems.
- Proficient with diagnostic methodologies.
- Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
- Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access.
- Advanced use of multimeters, oscilloscopes, and measurement equipment.
- Ability to interpret and troubleshoot electrical schematics and network communications.
- Strong technical writing: concise incident summaries, repair instructions, and knowledge articles.
- Customer focus and cost awareness: balances rapid resolution with quality and cost control.
- Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions.
- Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.
- Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets.
- Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies.
- Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure.
Nice to Have
- European field support experience and multi-brand familiarity are a plus.
Technical Stack
- OEM diagnostic tools (wiTECH POD, DiagBOX VCI)
- Multimeters, Oscilloscopes, Measurement equipment
- Standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent)
Work Mode
This is a field based position operating across Europe. Missions are executed both on-site and remotely.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
