LearnWorlds is seeking a Technical Customer Support Representative to provide front-line product intelligence and build customer trust. This is a fully remote, entry-level role based in LATAM where you will diagnose and solve customer issues, translating complex platform behaviors into plain language across multiple channels.
What You'll Do
- Become an expert on the LearnWorlds platform, understanding its logic, workflows, and how to adapt it for many different user types.
- Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As.
- Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when necessary.
- Translate complex platform behaviors into plain language that customers understand.
- Collaborate with teammates to share insights, solve problems, and flag issues.
- Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams.
- Occasionally lead 1:1 support demos to guide users through specific setups or workflows.
What We're Looking For
- Fluent English speaker with excellent verbal comprehension and written clarity.
- Curious, analytical, and energized by live problem-solving.
- Ability to take a technical concept and explain it in simple, understandable terms.
- Calm under pressure and able to troubleshoot in real-time during a webinar or support call.
- Highly coachable with a track record of actively seeking feedback and using it to improve quickly.
- Quick learner with strong memory and retention for complex workflows and platform logic.
- Strong time management skills, respecting shifts, deadlines, and the customer’s time.
- Ready to dive deep into LearnWorlds' features, customers, and community.
Nice to Have
- Familiarity with SaaS tools, support platforms, or LMS products.
Team & Environment
Part of the Customer Support Squad, collaborating with QA, Sales, Product Management, CSM, Training, and Software Development teams. The culture encourages feedback, fast learning, and experimentation in a performance-driven environment with mentorship and on-the-job training. You'll join an entrepreneurial, international, and highly motivated team with a flat hierarchy.
Benefits & Compensation
- Private life and health insurance plan.
- Fully remote work.
- Your personal annual training budget.
- An annual home office allowance to set up your personal space.
- Company laptop.
- 23 days of paid time off.
- 3 early summer Fridays in July and August.
- Access to AI tools at work.
- A free LearnWorlds School to build and sell your own courses.
- Annual company retreats.
Work Mode
This is a fully remote position open to candidates located in Latin America (LATAM).
LearnWorlds is an equal opportunity employer.
