Judge.me is hiring a Technical Customer Support specialist to provide omnichannel support and hands-on technical assistance for our e-commerce review platform. You will be integral in onboarding new users, solving technical challenges, and helping merchants improve their stores through expert configuration.

What You'll Do

Provide installation and onboarding support for new users.
Deliver omnichannel support via chat, email, social media, and forums.
Solve technical issues or prepare detailed reports for the development team.
Answer questions about app features, settings, and best practices.
Improve users’ stores by fine-tuning configuration settings and customizations.
Be genuinely compassionate about users’ problems, goals, and desired outcomes.

What We're Looking For

Full professional proficiency in English, Spanish, and Portuguese.
Technical skills in CSS, HTML, and Javascript (beginners are accepted).
A consistently positive attitude focused on user success.
Willingness to learn about e-commerce platforms like Shopify, WooCommerce, BigCommerce, and Squarespace.
Minimum technical setup: Internet speed of 10Mb/s download and 10Mb/s upload, Intel Core i5 (10th gen+) or AMD Ryzen 5 (3000 series+), 8GB RAM, 256 GB SSD, latest browser, Windows 10 or macOS Catalina, up-to-date antivirus, webcam/microphone, and a smartphone for 2FA.

Nice to Have

Prior work experience in technical support or other customer-facing roles.
Experience with e-commerce platforms, Javascript, Liquid templating, or WordPress.

Technical Stack

CSS, HTML, Javascript
Shopify, WooCommerce, BigCommerce, Squarespace
Liquid, WordPress

Team & Environment

Join a diverse, global team of 50+ people with customer support hubs in Saigon, Casablanca, and São Paulo. You’ll be part of a collaborative support team in a blameless culture that values constructive feedback.