EX Squared is looking for a Technical Customer Success Manager to ensure our clients achieve maximum value from our technical solutions. You will be a key liaison, combining technical expertise with strategic relationship management.

What You'll Do

Act as the primary technical point of contact for a portfolio of enterprise clients.
Guide customers through onboarding, product adoption, and complex implementation phases.
Analyze client usage data to identify risks, opportunities, and provide proactive recommendations.
Translate technical product capabilities into clear business value for diverse stakeholders.
Collaborate with Engineering and Product teams to advocate for client needs and influence the roadmap.
Develop and deliver technical enablement content, including workshops and best practice guides.

What We're Looking For

Proven experience in a technical customer success, solutions engineering, or technical account management role.
Strong ability to understand complex software products and explain technical concepts to non-technical audiences.
Experience analyzing product usage data and managing technical implementation projects.
Excellent communication, presentation, and relationship-building skills.
Must be based in Virginia.