Photoroom is hiring a Technical Customer Success Manager

About us Photoroom emerged in 2020 following Y Combinator acceptance and has evolved into the premier AI photo editing platform globally. Our mission centers on developing technology enabling effortless professional-grade product image creation within minutes. Boasting over 300 million downloads and processing 5+ billion annual images, we serve individual creators and prominent enterprises like Amazon, DoorDash, and Decathlon through comprehensive B2C and B2B solutions. We're a profitable, remote-accommodating organization with Series B funding, targeting 40% annual growth. Our 100+ member team of dedicated innovators emphasizes craftsmanship, collaborative innovation, and generating transformative impact for global entrepreneurs and businesses. TL;DR 🤓 Seeking a Strategic Technical Customer Success Manager with proactive capabilities. We're expanding our customer base and require a post-sales professional to collaborate closely with clients, facilitating seamless onboarding and developing long-term account growth strategies. As Europe's second Customer Success Manager, you'll guide premier customers through comprehensive onboarding, driving adoption, ensuring satisfaction, and uncovering expansion opportunities. Our Enterprise customer foundation predominantly utilizes our API, demanding a sophisticated blend of technical proficiency and interpersonal engagement. 💰 Competitive Compensation + Equity Options 🇪🇺 Flexible European work arrangement ✈️ Substantial relocation support (up to 10k€) 🛂 Visa sponsorship for France-based roles 💻 Premium technology provisions 🏖️ Engaging company culture activities 🇬🇧 International English-language environment with language learning support Role Responsibilities: - Manage comprehensive Enterprise customer experiences - Lead customer journeys from initial engagement through advanced utilization - Monitor product adoption and proactively address potential challenges - Develop strategic stakeholder relationships - Design customized onboarding and adoption frameworks - Collaborate cross-functionally to enhance product development - Identify account expansion opportunities - Manage technical support communications Ideal Candidate Qualifications: - Proven enterprise SaaS account optimization expertise - Passion for early-stage startup environments - Understanding of visual content creation - Technical development concept comprehension - Capability to address complex technical customer inquiries - Experience with adjacent technologies preferred - Exceptional organizational skills - Self-motivated approach - Customer-centric mindset - Clear communication abilities - AI technology enthusiasm - English fluency Hiring Process: - Initial talent screening - Technical leadership interview - Home assignment evaluation - Cultural alignment assessment - Reference verification Diversity Commitment: We prioritize inclusive workplace culture, valuing diverse backgrounds and experiences. We offer flexible working arrangements and equal employment opportunities regardless of individual characteristics.