Scania Group is seeking a Technical Consultant I to join our Codema dealership in Guarulhos. In this role, you will be responsible for client service and workshop operations, with a focus on technical training and career development within our Services area.
What You'll Do
- Schedule maintenance and repair services for the workshop via phone or WhatsApp.
- Prospect for new service opportunities to ensure a steady flow of work for the workshop.
- Receive clients at the workshop, open service orders (O.S.), request credit authorization, and update client records.
- Consult vehicle history to identify if service is for preventive maintenance, repair, or warranty.
- Negotiate pricing and deadlines, identifying necessary services, technical campaigns, and safety campaigns.
- Prepare quotes, schedule services, and conduct prospecting.
- Negotiate using technical and commercial arguments.
- Handle Scania Assistance (Emergency Service) calls, managing the full process from opening the service order and negotiation to issuing the invoice.
What We're Looking For
- Complete High School education.
- Must live in the region.
- Strong communication and interpersonal skills.
- Organization, planning skills, and a sense of urgency.
- Proven relevant experience.
Benefits & Compensation
- Bradesco National Hospital-Style Medical Plan, extended to direct dependents.
- On-site cafeteria.
- Monthly Meal Voucher (VA) of R$500.
- Transportation voucher or parking.
- Life insurance.
- Christmas basket.
- School supply kit for children aged 4 to 10.
- Day off on your birthday when it falls on a weekday.
- Discount on Volkswagen vehicle purchases.
Work Mode
This is an onsite position based in Guarulhos.
Scania Group is committed to our values: Customer First, Respect, Team Spirit, Responsibility, Elimination of Waste, Commitment to Diversity and Inclusion, and Commitment to Sustainability and Science-Based Climate Goals.
