We are currently accepting applications for future remote customer support positions, tailored for native Finnish speakers fluent in English. As new projects emerge, we will reach out to qualified candidates to provide multilingual support for international technology clients.
What You'll Do
- Offer clear, effective assistance through phone, live chat, and email in both Finnish and English
- Develop trusted relationships with customers by responding with empathy and accuracy
- Stay current with evolving tools, platforms, and support methodologies
- Handle confidential information responsibly, following strict data security standards
- Collaborate with developers and internal teams to resolve technical inquiries
- Maintain a solid understanding of client products and meet defined performance goals
What We Require
- Native proficiency in Finnish and strong written and spoken English (B2 level or higher)
- At least six months of prior experience in customer or technical support
- Familiarity with CRM systems and digital support platforms
- Strong problem-solving and research abilities
- A proactive, dependable mindset with attention to detail
- Personal computer with minimum 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)
Nice to Have
- Prior experience in technical or IT-related support roles
What We Offer
- Fully remote work with flexible scheduling
- Compensation paid in USD
- Inclusive, multilingual workplace with global colleagues
- No time tracking—work is based on trust and results
- Support for personal growth and long-term development
- Internal wellness initiatives and responsive leadership
- Referral rewards for successful team expansions
- Balance between workload and personal time
Our Culture
We value diversity, inclusion, and autonomy. Our environment fosters professional growth, built on mutual trust and open communication. Leadership is accessible and invested in your progress and sustained collaboration.
We are an equal opportunity employer and do not tolerate discrimination based on race, gender, religion, age, disability, or any other legally protected status.
