Northwestern Memorial Healthcare is hiring a Technical Analyst, CMDB, ITSM Generalist

Northwestern Memorial Healthcare is seeking a Technical Analyst, CMDB, ITSM Generalist to ensure assigned application systems are fully operational and well-integrated into our information technology environment. You'll work with technical teams to monitor, analyze, and plan upgrades, ensuring functionality and stability meet the needs of our users.

What You'll Do

• Develop proficient competence for assigned services and systems while understanding their integration and interaction.
• Provide guidance and support for computing platforms and systems integration.
• Actively participate in processes to integrate end-user requests with software functionality.
• Contribute to analysis and recommendations relating to system performance and capacity to ensure reliability.
• Coordinate problem determination and resolution with vendors and manufacturers using diagnostic expertise.
• Respond thoroughly and promptly to customer needs, following issues through to closure.
• Support technical teams and customers with project and support activities effectively.
• Understand the business and clinical processes at NMHC and the operational environments of assigned customers.
• Communicate clearly, responsively, and purposely with customers and team members.
• Assist with projects in the planning, design, development, testing, and implementation of application software code.
• Analyze business requirements, recommend system changes, write technical specifications, and implement systems.
• Provide support including the identification and implementation of NMHC best practice standards.
• Mentor and act as a resource for Associate Analysts and other application team members.
• Focus on IS team success and promote collaborative efforts with others.
• Shift among different support and project roles as required.
• Adapt well to rapid change and multiple priorities.
• Contribute to the IS Knowledge Repository.
• Provide on-call support.

What We're Looking For

• 3+ years of technical experience.
• Excellent verbal and written communication skills.

Nice to Have

• Bachelor's degree in a related field (or equivalent experience).
• 3+ years of experience in the core discipline within the healthcare industry.

Benefits & Compensation

• Compensation: $38.12-$49.56 per hour.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

Work Mode

This is an onsite position.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.