About the Role
This role is responsible for serving as a trusted technical advisor to strategic clients, ensuring successful implementation and ongoing use of technology solutions while collaborating across teams to drive customer satisfaction and retention.
Responsibilities
- Act as the primary technical point of contact for strategic sales accounts
- Guide clients through onboarding and integration of technology platforms
- Identify customer needs and align them with appropriate technical solutions
- Collaborate with sales teams to support account growth and expansion
- Troubleshoot technical issues and coordinate resolution with engineering teams
- Monitor client usage and proactively recommend optimizations
- Deliver regular business reviews with technical insights
- Maintain accurate documentation of client interactions and technical configurations
- Serve as an advocate for customer needs within internal product and engineering teams
- Stay current on evolving product capabilities and industry trends
- Support proof-of-concept and pilot initiatives for new offerings
- Facilitate technical training sessions for client teams
- Escalate critical issues following defined protocols
- Ensure compliance with data privacy and security standards
- Contribute to improving internal processes based on client feedback
Nice to Have
- Master’s degree in a technical or business-related discipline
- Experience in credit, financial, or risk data domains
- Certifications in cloud platforms or project management
- Background in pre-sales engineering or solutions architecture
- Familiarity with agile development methodologies
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the strategic sales division supporting key enterprise clients
Why This Role Matters
This position plays a critical role in ensuring clients achieve measurable value from their technology investments, directly influencing retention and long-term growth.
What You’ll Achieve
You will enable clients to maximize platform adoption through technical expertise and proactive engagement, helping them solve complex challenges and reach their business goals.
Not specified
