Sardine is hiring a Technical Account Manager

Sardine is looking for a Technical Account Manager to blend Account Management and Solution Architect responsibilities. You will manage a select group of customers, serving as their primary stakeholder within Sardine, and work with internal teams to address customer needs around risk, fraud, compliance, and payments.

What You'll Do

• Be the primary point of contact for customers, handling day-to-day and strategic problems and opportunities.
• Help maximize customer ROI from Sardine’s platform.
• Build a thorough understanding of our product, technology, and strategy to communicate them succinctly.
• Translate complex product and technology problems into simple, actionable solutions.
• Manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking for long-term expansion planning.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and communicate findings.

What We're Looking For

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Understanding of how customers integrate APIs.
• Domain experience in compliance, fintech, fraud, or AML/KYC.
• Exceptional analytical skills and ability to draw insights.
• Proficient in using business intelligence tools.
• Capable of translating complex strategies into actionable processes and outcomes.
• Natural at building relationships and collaborating with others.
• Strong organization and presentation skills for virtual and in-person meetings.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project manager, synthesizing inputs and balancing needs of multiple stakeholders.
• Constantly think about ways to improve processes.

Team & Environment

You will be part of a world-class customer success team.

Benefits & Compensation

• Compensation: ₹3,600,000-₹4,500,000 + equity.
• Generous compensation in cash and equity with early exercise for all options.
• Remote-first culture: Work from anywhere.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada).
• 4% matching in 401k / RRSP (US and Canada).
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual Learning stipend.

Work Mode

This is a remote-first position based in India, with hubs in the Bay Area, NYC, Austin, and Toronto. We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance, not hours worked, and believe you shouldn't have to miss personal events for an arbitrary work schedule.