Role Overview
The Technical Account Manager acts as a strategic technical partner for enterprise clients, guiding them to fully leverage Adobe Experience Cloud technologies. This position ensures customers achieve measurable business outcomes by aligning product capabilities with organizational goals, driving adoption, and delivering ongoing technical guidance.
Key Responsibilities
- Serve as the primary technical contact for assigned enterprise accounts, ensuring continuity and trust
- Proactively communicate upcoming product updates and assess potential impacts on client environments
- Deliver hands-on coaching and support during major deployments and system transitions
- Collaborate with internal teams—including Support, Engineering, and Consulting—to resolve complex technical challenges
- Advocate for customer needs within Adobe, ensuring feedback shapes product and service improvements
- Lead high-level customer meetings with executive stakeholders, presenting technical insights clearly and confidently
Qualifications
Candidates must have at least five years of experience in enterprise IT roles such as consulting, technical support, or development. Fluency in both English and German is required, with strong written and verbal communication abilities. Experience troubleshooting enterprise-level systems—including Java, web servers, databases (SQL), networking, and operating systems—is essential.
Proficiency in technologies such as JavaScript, HTML5, CSS, REST, XML, JSP, J2EE, LDAP, OSGI, and database frameworks is required. Familiarity with Apache Sling and JCR is a plus. Experience working with CRM platforms or Adobe products is advantageous.
Work Environment
This is a hybrid role based in Germany or Switzerland, requiring 15–20% on-site presence and regular travel to customer locations within these regions. The position supports a diverse, global customer base and emphasizes collaboration across time zones and departments.
Culture and Benefits
Adobe fosters a culture of innovation, inclusion, and employee empowerment. The organization emphasizes continuous growth through its Check-In feedback model and supports accessibility, diversity, and community engagement through initiatives like Adobe for All. Employees benefit from comprehensive health coverage, paid time off, professional development opportunities, and programs that support well-being and career advancement.
Adobe is committed to equal employment opportunity and does not discriminate on the basis of race, gender, age, disability, sexual orientation, or any other protected status. Accommodations are available for candidates who require support during the application process.
