PostHog is hiring a Technical Account Manager to own a book of business with engaged, high-paying customers ($20k+/yr ARR) who have expansion potential. You will be responsible for driving multi-product adoption, maintaining long-term relationships, and owning customer feedback directly with product teams.

What You'll Do

Own customer feedback and ensure it gets to the wider PostHog team, working directly with product teams.
Be hyper-responsive to customers, acting as an extension of their existing team, primarily using Slack for communication.
Be an expert on all PostHog products to help customers see value and adopt them.
Own the long-term customer relationship and sell new products as they are built.
Help customers achieve their goals over time, expanding their usage and product purchases.
Say no to customers who are not a good fit for PostHog.
Build white-glove, 1-1 customer relationships.
Be laser-focused on helping customers who match the Ideal Customer Profile (ICP).

What We're Looking For

Technical enough to help customers solve real problems without needing to ask a sales engineer for help.
Able to go deep on understanding PostHog's products, including technical ones like Feature Flags and Data Warehouse.
Commercially-minded and excited about growing and retaining revenue.
Strong customer focus to help users and remove blockers to using PostHog effectively.
Good at handling relationships strategically to expand customer usage over time.

Nice to Have

Experience working with similar technologies: developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
Previous ownership of several customers in the $20k-100k+ ARR range.

Team & Environment

You'll be part of the Sales & Customer Success team, reporting to Simon Fisher.

Benefits & Compensation

Base salary plus commission for hitting/exceeding sales targets; total pay is on-target earnings.
Employee-friendly equity in PostHog.
Generous, transparent compensation.
Unlimited time off with a 25-day minimum.
Private medical insurance, including dental and vision (US and UK only).
Pension/401k contributions (4% matching).
Generous parental, bereavement and child loss leave.
Training budget and free books.
$200/month budget towards co-working or café working.
$300/month for team socials.
$100/month budget to support open-source projects.
Regular team off-sites with carbon offsetting for work travel.