Hilton is looking for a Team Members’ Housing Attendant to manage and maintain our team accommodations. In this role, you'll ensure a comfortable, clean, and safe living environment for our Members by coordinating maintenance, amenities, and supporting onboarding processes. You will report directly to the Accommodation Manager.
What You'll Do
- Maintain cleanliness and hygiene standards in all accommodation units and common areas.
- Conduct routine inspections of rooms, kitchens, corridors, and shared facilities.
- Coordinate maintenance and pest control requests with the accommodation provider and follow up until resolved.
- Keep track of accommodation amenities such as beddings, towels, and other supplies, ensuring they are clean and in good condition.
- Prepare and arrange rooms for new joiners in coordination with HR.
- Manage Member complaints or requests regarding accommodation in a timely and professional manner.
- Report any missing, damaged, or malfunctioning items to the Accommodation Manager and ensure timely replacement or repair.
- Maintain records of accommodations, maintenance requests, and amenities inventory.
- Support onboarding processes by assisting HR with administrative tasks related to team housing.
- Comply with hotel and HR security, fire, and health and safety regulations.
- Respond to emergencies or urgent situations, including off shifts when required.
- Assist other departments wherever necessary and maintain good working relationships.
What We're Looking For
- Positive attitude.
- Good communication skills.
- Committed to delivering high levels of Member service and support.
- Excellent grooming and professional appearance.
- Ability to work independently or as part of a team.
- Flexible and reliable.
Nice to Have
- Experience in accommodation operations, HR support, or hospitality.
- Experience coordinating maintenance, amenities, or onboarding processes.
Team & Environment
You will report to the Accommodation Manager.
