Prada Group is looking for a Team Manager to play a pivotal role in our store's success by prioritizing team leadership and development. You will drive sales goal overachievement and ensure an exceptional client experience within our creative and international environment.
What You'll Do
- Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth.
- Drive your team to exceed KPI targets while contributing to the overall success of the store, including setting goals and managing individual performances.
- Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
- Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs.
- Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to meet and exceed business goals.
- Participate in identifying, recruiting and onboarding talents in collaboration with the Store Manager.
- Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership.
- Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team.
- Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships.
- Contribute to enhancing store performance through CRM and clienteling-led initiatives, training Client Advisors across all clienteling steps.
- Proactively identify opportunities to engage with new clients to expand the store's client base.
- Ensure you provide clients a unique experience, including the after-sale process, to maintain items' longevity and quality.
- Lead by example, ensuring that the team operates with the highest level of care and respect for the product.
- Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks.
- Monitor the performance of assigned categories, actively proposing action plans to achieve targets.
- Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth.
- Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines.
- Collaborate with the Operations team to ensure BOH structure and layout is always structured to maximize efficiency and selling opportunities.
What We're Looking For
- Business-driven mindset.
- Team player with the ability to lead and influence peers.
- Strong customer service approach.
- Natural ability to serve our client.
- Confident, enthusiastic and positive attitude.
- Problem-solving skills.
- Organized and detail oriented.
- Market and product knowledge or passion.
- Fluent spoken in English is expected.
Nice to Have
- Business or Retail Management degree or equivalent.
- Interest in luxury/fashion, art and design.
Team & Environment
You will report to the Store Manager/Director and work collaboratively within the store leadership structure.
Work Mode
This role is onsite at the store location.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe diversity is a value and are committed to building a fair and respectful workplace.
