LegalMatch Philippines is hiring a Team Lead (Remote, Night Shift) to lead a team dedicated to making legal help accessible. In this role, you will manage a team of Legal Intake Specialists, guiding prospective clients through the intake process to improve engagement and case conversion in our dynamic and innovative environment.
What You'll Do
- Lead and support a team of Legal Intake Specialists to meet team goals.
- Monitor call metrics, conversions, and quality to drive performance.
- Coach team members through regular feedback, QA reviews, and training.
- Step in on escalated cases or client issues when needed.
- Ensure accurate documentation and use of CRM systems.
- Drive operational discipline—ensuring reports, blockers, and shifts are managed well.
- Collaborate with cross-functional teams to optimize intake processes.
- Identify gaps or blockers and recommend improvements.
- Maintain a positive, goal-driven team culture.
What We're Looking For
- At least 2 years of experience in team leadership or supervisory roles.
- At least 1 year of experience in handling inbound and outbound calls.
- Proven background in legal intake, customer service, or client success.
- Strong ability to coach, motivate, and manage performance.
- Familiarity with CRM systems, QA tools, and call monitoring.
- Excellent communication and conflict resolution skills.
Technical Stack
- CRM systems
- QA tools
- Call monitoring tools
Team & Environment
You will lead a team of Legal Intake Specialists within a dynamic, innovative culture focused on making legal help accessible.
Work Mode
This is a remote position operating on a night shift schedule.
