CodeSignal is looking for a Team Lead, Customer Success to lead a team of Customer Success Managers serving enterprise customers. In this role, you will drive customer retention, expansion, adoption, and advocacy while ensuring operational excellence. You will develop strategies to maximize value realization and help customers achieve their technical hiring goals.
What You'll Do
- Hire, lead, coach, and develop a high-performing team of Customer Success Managers.
- Establish clear performance metrics and career development paths.
- Conduct regular 1:1s, team meetings, and performance reviews.
- Identify skill gaps and implement training programs.
- Build a positive, collaborative team culture.
- Develop and implement customer success strategies specific to technical assessment needs.
- Design and optimize customer journeys from onboarding through renewal.
- Create and refine playbooks for customer onboarding, adoption, expansion, and renewal.
- Establish standardized processes that balance customization with scalability.
- Collaborate with Product, Sales, and Marketing teams.
- Achieve team targets for adoption, GRR, NRR, relationship and activity indicators.
- Work with Account Management and Sales leaders to identify and execute expansion opportunities.
- Develop early warning systems to identify at-risk accounts.
- Implement rescue strategies for vulnerable accounts.
- Partner with Sales on expansion opportunities and renewal forecasting.
- Define and monitor customer health metrics across segments.
- Establish feedback loops to gather and act on customer insights.
- Develop customer success programs that drive platform adoption and value realization.
- Build deeper relationships with strategic customers.
- Create and manage customer advocacy initiatives and build direct relationships with customers.
- Identify and develop customer references and case studies.
- Develop and track KPIs for team performance and customer success.
- Create regular reporting on customer health, renewal forecasts, and team performance.
- Optimize resource allocation across the team based on customer needs and potential.
- Collaborate with other departments to resolve cross-functional challenges.
- Manage team budget and resource planning.
- Partner with Product Management to represent customer needs in the roadmap.
- Collaborate with Marketing on customer marketing initiatives.
- Work with Sales on smooth customer handoffs and account expansion.
- Coordinate with Support on escalation management.
- Engage with Executive Leadership on strategic initiatives and reporting.
What We're Looking For
- Strong demonstrated experience building and managing high performing SaaS Customer Success teams.
- Experience working in a flexible and high-paced environment while supporting a high volume of accounts.
- Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders.
- Detail oriented in your organization and meticulous about prioritization and time-management.
Nice to Have
- Startup experience.
Team & Environment
You will lead a team of Customer Success Managers.
Benefits & Compensation
- Annual total on-target earnings (OTE) in the range of $150,000 to $220,000.
- Competitive salary, equity, and bonus comp packages.
- Medical, dental, and vision coverage.
- 401k matching (US) or pension fund contributions (Global).
- Unlimited time off policy.
- Learning & Development benefits.
- Physical & Mental Health benefits.
- Equipment & home office setup stipend.
- Team activities and get-togethers.
Work Mode
This is a globally distributed, fully remote position.
CodeSignal is proud to be an Equal Opportunity Employer. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.
