TD Canada Trust is hiring a Bilingual (English/French) Residential Field Claims Advisor for our Montréal, Quebec location. Reporting to a Team Manager, Residential Claims, you will be responsible for handling residential claims by meeting with clients on-site to provide guidance and facilitate settlement. You will complete inspections, scope damages, assign contractors, and analyze information to determine coverage.
What You'll Do
- Provide personal and legendary client service, ensuring timely follow-ups.
- Manage and settle residential claims in accordance with operational standards.
- Balance the needs of the client and those of the insurer when settling claims.
- Complete estimates and negotiate with contractors on residential repairs.
- Control expenditures on all claim settlements.
- Assist and help to develop internal and external colleagues.
- Maintain industry accreditation and training on an ongoing basis.
What We're Looking For
- Thorough knowledge and understanding of home insurance policy coverage and claims adjudication.
- Thorough knowledge of residential construction procedures/restoration practices and experience in handling structural building damage claims.
- Excellent verbal and written communication skills in both French and English.
- Exercise good judgement in the settlement of claims and have effective negotiation skills.
- Maintain a positive demeanor and foster team spirit, while demonstrating superior interpersonal and communication skills.
- Sound problem-solving and analytical skills and excellent organization and time management skills.
- Clear Drivers Abstract.
- Strong typing and computer skills and proficiency with Xactanalysis/Xactimate, Guidewire ClaimCenter, and Microsoft Office.
- Valid AMF claims adjuster license.
Technical Stack
- Xactanalysis/Xactimate
- Guidewire ClaimCenter
- Microsoft Office
Team & Environment
You will report directly to a Team Manager, Residential Claims.
Benefits & Compensation
- Compensation range: $74,500 - $111,700 CAD
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Training and onboarding
- Regular development conversations
- Access to online learning platform
- Mentoring programs
Work Mode
This role is based locally in Montréal, Quebec, Canada.
We are committed to fostering an inclusive, accessible environment and providing support for colleagues to thrive at work and at home.
