At OneSource Virtual (OSV), we are looking for a Tax Regional Support Specialist to deliver outstanding tax service by managing escalations and resolving tax notices. You will be a key player in ensuring compliance and meeting service level agreements through diligent research and cross-team coordination.

What You'll Do

Interact with Federal, State, and local taxing agencies regarding compliance and resolving related issues.
Frequently communicate with tax agencies to resolve customer payroll tax notices.
Work to ensure KPI and SLAs are met.
Maintain average ticket aging to 30 days or less.
Respond to cases within stated department expectations.
Identify and provide feedback on jurisdiction processing issues based on notices.
Coordinate with internal agency relations and treasury teams to manage mass event payments, abatement requests, and research outstanding payments.
Coordinate with internal amendments team by providing amendment check lists and reassigning tickets.
Package, mail, and track payments and missing returns to agencies.
Adhere to flexible and quarterly extended work schedules to meet time-sensitive deadlines.

What We're Looking For

High School Diploma.
2–4 years of customer service experience.
1–2 years of payroll tax knowledge.
Basic Excel experience.
Proven ability to prioritize tasks effectively.

Team & Environment

This role has no supervisory responsibility. You will join a collaborative, values-based culture at OSV that rewards innovative thinking, fresh perspectives, creative collaboration, and hard work. We encourage learning, sharing ideas, and focus on upward mobility and professional development.