Responsibilities
- help our customers complete their taxes using Intuit TurboTax products
- provide tax advice, full service return preparation, tax calculations, and managing product/software inquiries
- utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
- interact with customers using state of the art video communication software
- document interactions to maintain accurate records
Requirements
- minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software
- active PTIN
- excellent customer service skills
- experience interacting with customers through video and audio tools in a professional, friendly, and confident manner
Nice to Have
- Intuit Academy Level 1 badge with 1+ year of recent experience with 30 or more paid tax returns
Benefits
- 401(k) savings plan with Intuit matching
- paid sick leave
- Intuit provided E&O insurance
- employee stock purchase plan
- employee assistance program
- product discounts
- free copy of TurboTax Live
Additional Information
- reside in the United States
