Responsibilities
- Empathetically and patiently interact with members as you take live inbound calls.
- Document interactions and ongoing resolutions to ensure seamless follow-up.
- Ensure member records are accurate and complete.
- Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls
- Field questions about the purpose and importance of telenutrition.
- Match our members with the right dietitian and find appointment times that fit into their lives.
- Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
- Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
- Maintain a high level of personal accountability when handling sensitive and protected information.
- Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.
Requirements
- Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
- Experience working in a support role, either in person or on live calls.
- The ability to communicate complex information concisely in writing.
- Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
- A completely private, secure, and quiet workspace.
Nice to Have
- Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.
Benefits
- Remote-First Company
- Generous time off
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- Registered Dietitian Sessions
- Wellness reimbursement
Additional Information
- Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.
- Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
- A completely private, secure, and quiet workspace.
.png?1769074621){kind=icon}