About the Role
The role involves supporting network operations with a focus on issue resolution, system monitoring, and coordination during incidents to maintain reliable connectivity and service delivery.
Responsibilities
- Monitor network performance and identify potential issues
- Respond to network alerts and initiate troubleshooting procedures
- Diagnose and resolve connectivity problems across network devices
- Support escalation workflows for complex technical issues
- Maintain accurate records of incidents and resolutions
- Perform root cause analysis for recurring network events
- Collaborate with engineering teams during outages
- Execute network changes following approved procedures
- Verify configurations on routers, switches, and firewalls
- Assist in implementing network security measures
- Participate in on-call rotations for after-hours support
- Document network topology and infrastructure changes
- Troubleshoot WAN, LAN, and VPN connections
- Validate service restoration after incident resolution
- Work with third-party vendors on circuit management
- Ensure compliance with change management policies
- Support network monitoring tool operations
- Track key performance indicators for network health
- Assist in capacity planning assessments
- Respond to security incident reports involving network assets
- Conduct routine network health checks
- Escalate hardware failures to appropriate teams
- Verify redundancy and failover mechanisms
- Support service provisioning activities
- Maintain familiarity with network protocols and standards
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative environment within a technical operations team focused on network reliability
On-Call Expectations
- Team members rotate on-call duties to support after-hours incidents
- Expected to respond to critical alerts within defined timeframes
- Incident documentation required for all on-call activities
- Training and shadowing provided for new on-call engineers
- Escalation paths clearly defined for unresolved issues
Performance Metrics
- Incident resolution times are tracked and reviewed
- Accuracy of root cause analysis is evaluated
- Adherence to change management processes is monitored
- Customer satisfaction scores may be collected
- System uptime and availability are key indicators
Available for qualified candidates requiring sponsorship
