Nutanix is looking for a Systems Reliability Engineer II to join a dynamic and collaborative team focused on delivering exceptional customer support. In this role, you will be instrumental in ensuring high customer satisfaction through technical troubleshooting and product improvements.

What You'll Do

Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
Collaborate with developers to identify and improve product serviceability by addressing defects.
Analyze customer data to enhance product reliability and mitigate risks.
Foster partnerships with technology allies for issue resolution and ecosystem improvements.
Mentor and guide junior team members, promoting a collaborative and growth-oriented environment.
Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
Champion customer needs by gathering feedback and advocating for product enhancements.
Provide rotational support coverage during weekdays and off-hours as necessary.

What We're Looking For

4-6 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
Proficient in both written and verbal communication for effective collaboration across teams.
Experience resolving complex technical issues directly with customers.

Nice to Have

Degree in Engineering or Computer Science preferred.

Technical Stack

Virtualization: VMware ESXi
Networking: Layer 2/3 protocols
Operating Systems: Linux
Methodologies: DevOps
Platforms: Cloud technologies

Team & Environment

You will join a team of top-tier technology specialists based in Pune, reporting to the Manager, Worldwide Support. The culture is built on being Hungry, Humble, Honest, and with Heart, promoting knowledge-sharing, teamwork, and a focus on customer satisfaction.